Last Updated: August 19, 2025
1. Introduction
Welcome to SOLUTIO LLC (“Company,” “we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website located at mysolutio.digital (the “Service”).
By accessing or using the Service, you agree to be bound by these Terms, together with our Privacy Policy. If you do not agree, you must stop using the Service immediately. These Terms apply to all visitors, customers, and users of the Service.
2. Communications
By using the Service, you consent to receive transactional and administrative communications related to your purchases and account. Promotional or marketing communications will only be sent with your consent, and you may opt out at any time by clicking “unsubscribe” or contacting us at admin@solutio.digital.
3. Purchases & Payment
When purchasing any product or service from us, you agree to provide current, accurate, and complete payment and billing details. You represent and warrant that you are legally authorized to use the selected payment method.
We use trusted third-party payment processors (e.g., Stripe, Paddle) to process transactions securely. All payment information is handled according to industry standards, including PCI-DSS compliance.
We reserve the right to:
- Refuse or cancel an order if fraud, unauthorized use, or illegal activity is suspected.
- Limit or restrict access to products/services if payment is declined or reversed.
4. Fulfillment & Delivery
- Digital Products: Delivered electronically (e.g., by email or direct download) immediately after successful payment, unless otherwise specified.
- Services: Service-related deliverables (e.g., consultation, design work) will be scheduled and provided as agreed during the order process.
- We are not responsible for delivery issues caused by inaccurate customer details, email filtering, or third-party technical failures.
5. Refunds & Cancellations
We aim to ensure satisfaction with every purchase. Refunds are subject to the following conditions:
- Eligibility: Requests must be made within 14 days of purchase.
- Digital Products: Refunds may not be granted if the product has been accessed, downloaded, or substantially used, unless required by applicable law.
- Services: Refunds may be limited or unavailable once work has begun or deliverables have been provided.
- Process: To request a refund, contact admin@solutio.digital with your order details. Each case will be reviewed in line with applicable consumer protection laws.
Nothing in this section affects your statutory rights under applicable law.
6. Intellectual Property
All content, materials, and features of the Service (including text, graphics, logos, videos, guides, templates, and software) are the exclusive property of SOLUTIO LLC or its licensors.
You may not copy, reproduce, resell, or exploit any material from the Service without prior written permission, except as expressly permitted by law.
7. Acceptable Use
You agree not to misuse the Service. Prohibited activities include but are not limited to:
- Violating any applicable laws or regulations.
- Engaging in fraudulent or misleading activities.
- Attempting unauthorized access to systems or user accounts.
- Distributing harmful code, spam, or malware.
- Impersonating any individual, entity, or company representative.
- Interfering with the Service’s security, functionality, or availability.
8. Analytics & Tracking
We may use third-party analytics tools to monitor usage trends, improve functionality, and optimize customer experience. All data is handled in accordance with our Privacy Policy.
9. Age Restrictions
The Service is intended for individuals at least 18 years old. By using the Service, you confirm that you meet this requirement. If you are under 18, you may not use the Service.
10. Copyright Policy & DMCA
We respect intellectual property rights. If you believe that content hosted on the Service infringes your copyright, please notify us at admin@solutio.digital, providing sufficient details in compliance with the Digital Millennium Copyright Act (DMCA) or applicable copyright law.
11. Third-Party Links
The Service may contain links to websites not owned or controlled by SOLUTIO LLC. We are not responsible for the content, policies, or practices of such websites. You should review the terms and policies of any third-party sites you visit.
12. Feedback & Submissions
Any feedback, suggestions, or ideas submitted to us may be used freely without compensation or obligation to you. By providing such input, you grant us a non-exclusive, worldwide, perpetual, royalty-free license to use it for any purpose.
13. Disclaimers
The Service is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, express or implied.
We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
14. Limitation of Liability
To the maximum extent permitted by law, SOLUTIO LLC shall not be liable for:
- Indirect, incidental, special, consequential, or punitive damages.
- Loss of profits, revenue, or data.
- Any claim exceeding the total amount you paid in the 12 months preceding the event giving rise to the claim.
15. Termination
We reserve the right to suspend or terminate your access to the Service at our discretion, including in cases of policy violation, fraudulent activity, or illegal conduct.
Provisions regarding intellectual property, disclaimers, limitations of liability, and governing law survive termination.
16. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict of law rules.
Any disputes will be subject to the exclusive jurisdiction of the courts of New Mexico, unless otherwise required by consumer protection law in your place of residence.
17. Amendments
We may revise these Terms from time to time. Updated versions will be published on this page with a new “Last Updated” date. Continued use of the Service constitutes acceptance of the revised Terms.
18. Severability & Waiver
If any provision of these Terms is deemed invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force. No waiver of any provision shall constitute a continuing waiver unless agreed in writing.
19. Acknowledgement
By using the Service, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy.
20. Contact Us
If you have questions about these Terms, please contact us at:
📧 admin@solutio.digital