Last Updated: August 19, 2025
1. General Policy
At SOLUTIO LLC (“Company”, “we”, “our”, “us”), we are committed to ensuring that our customers receive the digital products and services they purchase through mysolutio.digital (the “Service”) as promised. Due to the nature of digital products and professional services, all sales are generally considered final. However, we recognize that exceptional circumstances may arise, and this Refund Policy outlines the limited situations in which refunds may be granted.
Our goal is to balance customer satisfaction with fair business practices while maintaining compliance with industry standards and payment processor requirements.
2. Refunds for Digital Products
Digital products include (but are not limited to) downloadable files, eBooks, templates, checklists, guides, and other electronic materials.
- All digital product sales are final once the product has been delivered or downloaded.
- Refunds may only be issued under the following circumstances:
- The product was not delivered due to a system error or failed email delivery.
- The file provided was corrupted, defective, or inaccessible, and we are unable to provide a functioning replacement.
- A duplicate order was accidentally placed for the same product.
We do not provide refunds for:
- Change of mind after purchase.
- Accidental purchases made by the customer.
- Inability to use the product due to lack of technical knowledge, device limitations, or incompatible equipment/software.
3. Refunds for Services
Professional services may include consulting, digital setup, or other customized offerings.
- Customers may request a cancellation and full refund within 24 hours of purchase, provided that no work has started.
- If service work has begun (e.g., research, scheduling, or setup), refunds may be partial and are reviewed on a case-by-case basis depending on the amount of work already completed.
- No refunds are available once services have been fully delivered or completed.
4. Refund Request Procedure
To ensure fair handling, all refund requests must be submitted in writing to admin@solutio.digital and must include:
- Full name and email address used at purchase,
- Order number or payment reference,
- A clear explanation of the issue or reason for requesting a refund.
Refund requests must be submitted within 14 days of purchase. Requests received after this period may not be eligible.
5. Processing of Refunds
- Approved refunds will be issued back to the original payment method used at checkout.
- Refunds are typically processed within 7–14 business days, depending on the customer’s bank, credit card issuer, or payment processor.
- We are not responsible for processing delays caused by third-party financial institutions.
6. Chargebacks & Disputes
We encourage customers to contact us first at admin@solutio.digital before initiating a chargeback or dispute with their payment provider. Most issues can be resolved quickly and efficiently by our support team.
Please note: initiating a chargeback without contacting us first may delay resolution and could affect access to future purchases.
7. Exceptions
Certain products, promotions, or custom service agreements may have their own refund terms, which will be clearly stated at the time of purchase. These specific terms will take precedence over this general Refund Policy.
8. Updates to This Policy
We may revise or update this Refund Policy from time to time to reflect changes in our business operations, products, or legal requirements. All updates will be effective immediately upon posting, with the “Last Updated” date reflecting the most recent revision.
9. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us: