Privacy Policy

Effective Date: August 19, 2025

This Privacy Policy (“Policy”) explains how SOLUTIO LLC (“SOLUTIO”, “we”, “us”, or “our”) collects, uses, shares, and safeguards information when you access or use mysolutio.digital (the “Service”). By using the Service, you acknowledge this Policy and consent to the practices described herein.

1. Data Controller & Contact

The Data Controller responsible for your information is:

SOLUTIO LLC
Registered in the State of New Mexico, USA
📧 admin@solutio.digital (Subject: “Privacy Request – SOLUTIO LLC”)

You may contact us for any data protection request, including access, correction, deletion, or complaints.

2. Key Definitions

  • Personal Data: Information relating to an identified or identifiable individual.
  • Usage Data: Technical information collected automatically when you use the Service.
  • Cookies: Small files placed on your device to help operate and improve the Service.
  • Processor/Service Provider: Third parties who process data for us (e.g., hosting, payments, analytics).
  • User: An individual accessing or purchasing from the Service.

3. Information We Collect

We collect only what is necessary to operate a digital products business:

  • Identity & Contact Data: Name, email, billing address (no shipping).
  • Transactional Data: Order details, payment status, processor transaction IDs (we never store full card details or CVV).
  • Compliance Data (where required): ID verification, proof of address, sanctions screening for AML/KYC.
  • Usage & Technical Data: IP address, device/browser type, session logs, and page interactions.
  • Marketing Preferences: Opt-in/out status for newsletters and cookie preferences.

We do not collect sensitive personal data (e.g., health, religion, biometric data).

4. How We Obtain Information

  • Directly from you (checkout forms, support requests).
  • Automatically (cookies, analytics, log files).
  • From third parties (payment processors, fraud-prevention vendors, analytics platforms).

5. How We Use Information

We use your information to:

  • Deliver purchased digital downloads and manage customer accounts.
  • Process payments, manage refunds (where eligible), and handle chargebacks.
  • Communicate about purchases, updates, and account support.
  • Improve site functionality and protect against fraud and abuse.
  • Comply with legal, tax, and financial regulations.
  • Send marketing communications (only with consent).

We do not provide consulting, coaching, or physical services.

6. Legal Bases for Processing (GDPR/UK GDPR)

  • Contractual necessity – to deliver your purchased digital products.
  • Legal obligation – for tax, AML/KYC, and financial compliance.
  • Legitimate interests – security, fraud prevention, improving the Service.
  • Consent – for marketing and non-essential cookies.

7. Disclosure & Sharing

We do not sell your data. We may share information with:

  • Payment processors (e.g., Stripe, Paddle) to complete transactions.
  • Banking/payout partners (e.g., Wise, Mercury, Payoneer) for settlement.
  • Cloud and hosting providers (servers, email systems, analytics).
  • Fraud-prevention and security vendors.
  • Authorities where legally required.
  • Professional advisers (auditors, legal counsel) under confidentiality.
  • Business transfers (if SOLUTIO LLC is merged, acquired, or sold).

8. Payments, PCI-DSS & AML/KYC

  • All card payments are processed securely by PCI-DSS–certified providers.
  • We do not store full payment card numbers or CVV codes.
  • Transactions may be subject to fraud checks, sanctions screening, and AML/KYC verification.
  • Failure to provide requested information may result in declined or canceled orders.

9. Cookies & Similar Technologies

We use cookies and similar tools to:

  • Operate the Service (essential cookies).
  • Analyze usage and improve functionality (analytics cookies).
  • Support optional marketing (only with your consent).

You may manage preferences via browser settings or our cookie banner. Essential cookies cannot be disabled as they are necessary for checkout.

10. Data Retention

  • Transaction and compliance records: up to 7 years (for legal/tax purposes).
  • Technical/usage logs: typically 12–24 months, unless required longer for security.
  • Marketing preferences: until you withdraw consent.

We follow data minimization: only storing what is necessary.

11. Data Security

We implement:

  • TLS/SSL encryption in transit.
  • Strong access controls and least-privilege policies.
  • Monitoring, backups, and secure vendor due diligence.

While no method is 100% secure, we apply industry-standard safeguards.

12. International Transfers

Data may be processed in the USA, EU, UK, or other jurisdictions.
Where required, we rely on Standard Contractual Clauses (SCCs) or equivalent safeguards.

13. Your Rights (GDPR/UK GDPR/EEA)

You may request:

  • Access, rectification, or erasure of data.
  • Restriction or objection to processing.
  • Data portability.
  • Withdrawal of consent (where applicable).

Requests can be made via 📧 admin@solutio.digital.
We may require identity verification.

14. Your Rights (California – CCPA/CPRA)

Residents of California may request:

  • Access to collected personal information.
  • Correction or deletion of personal information.
  • Opt-out of “sharing” data for cross-context behavioral ads (we do not sell personal data).

We will not discriminate against you for exercising these rights.

15. CalOPPA & “Do Not Track”

  • We include a conspicuous link to this Policy on our homepage.
  • We honor legally recognized “Do Not Track” signals where technically possible.

16. Children’s Privacy

  • The Service is not intended for individuals under 18.
  • We do not knowingly collect data from minors.
  • If we become aware that a minor has provided data, it will be deleted immediately.

17. Changes to this Policy

We may update this Policy from time to time.

  • Effective Date is shown at the top.
  • Significant changes will be notified by email (where possible).

18. Contact Us

For any questions, requests, or complaints regarding this Policy:

📧 admin@solutio.digital (Subject: “Privacy Request – SOLUTIO LLC”)

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